Frequently Asked Questions
How do I wash my topper?
We recommend washing in cold water on a gentle cycle with mild detergent. Avoid bleach and fabric softeners. For best results, line dry, do not tumble dry.
Do they really keep you cool?
Absolutely. Bamboo fabric is naturally thermo-regulating, meaning it keeps you cool in summer and cozy in winter. It’s ideal for those who overheat at night.
Is bamboo safe for sensitive skin?
Yes. Bamboo is naturally hypoallergenic, antibacterial, and gentle on skin, making it perfect for people with allergies, eczema, or sensitive skin.
How much does shipping cost?
Shipping is free on all orders to Australia.
What is included in the package?
- Fitted sheet
- Top sheet
- 2 x pillow cases
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.